Frequently Asked Questions
About iorad
What is iorad and what is it used for?
iorad is a digital learning tool that automatically captures any workflow as a step-by-step interactive guide. Teams use iorad to build employee training, customer onboarding, and software documentation, without recording video or writing instructions manually.
Does iorad limit how many tutorials you can create?
No. All iorad plans, including the free plan, include unlimited tutorial creation with no hidden caps or limits. There is no ceiling on the number of tutorials you can make.
How do I contact iorad support if I can't find my answer?
You can reach iorad support at support@iorad.com or via the chat widget on iorad.com. For support related issues, you can submit a ticket directly in our Help Center. Enterprise customers have access to dedicated support channels and faster response times.
How can I use iorad to train customers on new software or processes?
Use the iorad browser extension or desktop app to capture step-by-step walkthroughs of any software. Share them as links or embed them in your help center, LMS, or iorad Library. Learners can interact in Watch, Try, Scroll, Slide, Do, or Quiz mode, follow along, practice hands-on, or confirm understanding without live training.
Can I use iorad to create employee onboarding tutorials?
Yes. Capture any workflow or tool walkthrough using the iorad extension or desktop app, then publish it to a branded iorad Library or embed it directly in your intranet, LMS, or internal tools. New employees can work through tutorials at their own pace in Watch, Try, Scroll, Slide, Do, or Quiz mode without waiting on live training.
Can I use iorad to drive tech stack adoption and software rollouts?
Record step-by-step walkthroughs of any new tool using the iorad extension or desktop app. Embed those tutorials in your LMS, intranet, or directly in the tool itself so employees can learn in context. If the software changes, update the tutorial once and it automatically updates everywhere it's been shared or embedded.
Can I use iorad to document SOPs and business processes?
Yes. Capture a process in real time using the iorad extension or desktop app and it becomes a shareable, interactive step-by-step tutorial. Updates are reflected everywhere the tutorial is published, so your SOPs stay current without having to redistribute them manually.
How do sales teams use iorad for enablement and training?
Sales teams use iorad to create interactive walkthroughs of CRM workflows, sales tools, and product demos. Tutorials can be embedded in any rich editor including Learning Management Systems, Content Management systems, documentation tools or knowledge bases.
Is iorad SOC 2 certified?
Yes, iorad is SOC 2 Type II compliant. Our certification is renewed annually so your organization is always covered by the current standard.Contact us for a copy of the latest certificate or to discuss our security posture for enterprise evaluation.
Does iorad track who viewed or completed my tutorials?
Yes, iorad includes analytics at multiple levels. Individual plans include a basic analytics dashboard. Team and Enterprise plans unlock granular analytics for detailed analysis of specific engagement and performance metrics. For plans starting at the Team level, when learners sign in with SSO, iorad can track individual viewer activity — including who viewed a tutorial and whether they completed it.
Does iorad have any AI features or capabilities?
Yes, there are two core AI features within iorad, currently in beta and offered to interested users upon request on certain iorad plans. The Storyteller and the Librarian act as AI agents that automate tutorial creation and turn web libraries into intelligent knowledge hubs. Learn More
iorad Plans & Pricing
What is included in each iorad plan?
Every iorad plan includes unlimited tutorials, unlimited learners, and access to interactive learning modes. Visit our pricing page for a full feature breakdown.
What features do paid iorad plans include that the free plan doesn't?
Paid plans offer features such as adding media, masking, privacy, custom branding, analytics, team collaboration, and export functionality. Free plans allow unlimited tutorial creation with basic editing functionality which includes editing step text, adding or removing steps, and option of three iorad branded theme options.
Can multiple people share one iorad account?
While multiple users can share a single login, we don't recommend it. Shared accounts make it harder to track edits and manage access. Co-creator seats are available at a per-seat rate on Team or Enterprise plans.
How does iorad handle credit card and payment data?
What is iorad's refund policy?
iorad offers refunds within 30 days of a new subscription purchase. Renewals are generally non-refundable.Contact us to request a refund review.
Can I pay for iorad by invoice or purchase order instead of credit card?
Yes — invoice and purchase order payment is available for annual plans. Contact our sales team to arrange net-30 invoicing or a PO-based billing cycle.
How does team collaboration work in iorad?
Team plans let more than one user share a single team account for collaborative tutorial creation and shared content libraries. Enterprise plans extend this further — you can manage multiple separate teams within one enterprise account, making it easy to keep departments like HR, IT, and Sales organized in their own independent workspaces.
If I cancel my iorad subscription, will my tutorials still work?
Yes, when you cancel, your account reverts to the free plan and your existing tutorials remain accessible. Embeds continue working everywhere they're placed. You won't be able to edit tutorials or access paid features unless you upgrade again.
Capturing with iorad
Does iorad have a desktop app?
Yes. iorad offers a desktop app that works on any operating system. Use it to capture tutorials across any software on your computer, including desktop applications like Excel, Outlook, or enterprise tools that don't run in a browser. Follow these steps to download it alongside the browser extension.
How do I install the iorad browser extension?
You can install the iorad extension from the Chrome Web Store, or Microsoft Edge Add-ons. Enterprise IT teams can deploy the extension at scale via GPO (Windows), Jamf (Mac), or Intune for managed device rollouts.
Which browsers does iorad support for capturing tutorials?
iorad supports Chrome (recommended) and Microsoft Edge for tutorial capture. Safari and Firefox are not currently supported. For best performance and access to the latest capture features, use the latest version of Chrome.
Can iorad capture dropdown menus, hover states, and right-click menus?
Yes, iorad captures most standard interactions including dropdowns and right-click menus automatically. Hover states require a manual screenshot trigger during capture. Some complex dynamic UI elements may need an additional step inserted in the editor after recording.
Can iorad capture tutorials on a phone or tablet?
iorad does not have a native mobile capture app. To record a mobile workflow, mirror your phone or tablet to a desktop using a tool like Reflector or AirPlay, then capture with the iorad browser extension as usual. Learn How.
Is there a limit to how many steps an iorad tutorial can have?
There is no hard step limit per tutorial. However, if you attempt to capture a longer tutorial and your computer doesn’t have enough available memory, then you will lose your capture. It is best practice to record short bite sized chunks using the “add steps” option. Shorter tutorials (under 25 steps) are recommended as they typically have higher learner completion rates. For long processes, consider breaking the content into a series of shorter, linked tutorials for better engagement.
I captured a tutorial but it disappeared. Where did it go?
Captures are stored locally prior to being sent to the iorad servers. If you lost internet connection or your computer ran out of available memory during capture, your capture may be lost or corrupt. iorad will attempt to restore unsaved captures with the information it has saved in the local store but if you are not seeing a message to restore, then the capture has been lost.
Why won't iorad capture start even though the extension is installed?
Try uninstalling and reinstalling the iorad extension to clear out any stuck cookies & make sure you have the most up to date version. If your organization manages devices, IT may need to allowlist the iorad extension in your browser policy (GPO or MDM).
Editing with iorad
What can I edit in an iorad tutorial after recording?
After recording, you can mask sensitive data, add or delete steps, reorder steps, insert images, add voiceover audio, and customize display text. All edits are non-destructive and can be made without re-recording the tutorial.
Can I undo edits I make to a tutorial?
Yes, you can undo changes made during the current editing session by right-clicking anywhere in the editor and selecting 'Undo.'
How do I re-order steps in an iorad tutorial?
In the editor, navigate to the Advanced options, then click Move Step. From there, you can drag and drop steps in the editor sidebar to reorder them, or use the step panel to cut and move steps anywhere in your tutorial. Reordering does not affect the underlying captures. Learn How
Can I import existing screenshots or images into an iorad tutorial?
Yes — in the iorad editor you can insert images or slides as steps without re-recording. This is useful for adding context slides, approval screenshots, or content from tools that aren\'t easy to capture live. Learn How
How do I navigate between steps quickly in the iorad editor?
Use the step panel on the left side of the editor to jump directly to any step. Keyboard shortcuts also let you move forward and backward through steps without clicking.
If I update an iorad tutorial, does it automatically update everywhere it is published?
Yes — when you update a tutorial in iorad, changes are reflected everywhere automatically. You do not need to update your embed code or re-publish. This is a key advantage over static exports like PDF or video, which require manual redistribution after any change.
Can I record my own voice as a voiceover in iorad?
Yes. Within the Media settings of any tutorial, you can use iorad’s native voice recorder to record your own voice or auto-generate a clone of your voice with ElevenLabs, which is in beta(Team plan and up). Voiceovers can be re-recorded for any individual step without redoing the whole tutorial, and you can mix human voiceover with text-to-speech where needed.
How do I add text-to-speech (TTS) audio to an iorad tutorial?
iorad includes built-in text-to-speech that reads your step descriptions aloud. You can select a TTS voice in the editor via the Media tab and apply it across all steps automatically. You can also record your own voice per step if you prefer a human voiceover. Learn How
Can I add a quiz or knowledge check to an iorad tutorial?
iorad includes a built-in Quiz Mode that enables you to remove the action highlight box and quizzes the user on what action they should take (click, type, etc) providing an self-assessment solution for learning on the fly. Simply activate it in the tutorial editor. You can also link to an external quiz tool if you need advanced question types or LMS grade passback. Learn How
What should I do if the iorad editor is not working correctly?
Try clearing your browser cache and disabling browser extensions that may interfere with iorad. If problems persist, try a different supported browser (Chrome recommended). If the issue continues, submit a support ticket or reach out to support@iorad.com with your browser version and a description of the problem.
Learner experience with iorad
Can I set the default playback mode for an iorad tutorial?
Yes — in Layout Options you can set the default mode to Watch, Try, Scroll, Slide, Do, or Quiz mode per tutorial. Note that embedded tutorials can be configured with a different default mode than shared links, giving you control over context-specific experiences.
Should I buy if I haven't tried the free plan yet?
We don't think so. We believe iorad is the easiest and coolest way to make tutorials but recommend you try it first. Sign Up for the free plan, make some tutorials and when you're ready, come back. We’ll be here.
Can I control which features are visible to learners in the iorad tutorial player?
Yes — Layout Options let you show or hide the mode selector, download button, step navigation, and other player elements per tutorial. Starting at the Team plan level you can set account-level defaults so all new tutorials inherit the same player configuration.
How do I disable the PDF download button for learners?
In the tutorial editor, go to Layout Options, Modes & Outputs, and toggle off the PDF options. This removes the download option from the learner-facing player without affecting the tutorial itself. Useful for internal-only content or when you want to control how tutorials are distributed.
Can I change the highlight box color in iorad tutorials?
Yes, you can customize the highlight box color in your theme area on the Preview & Finish screen. You can set a different highlight color for each tutorial.
What logo file formats does iorad support for branding?
iorad supports SVG, PNG, and JPG logo files. Maximum recommended height is 64px for best display in the tutorial player header. SVG is recommended for sharpest rendering at all sizes and screen resolutions.
How many branded themes can I create in iorad?
Team plans include 1 custom branded theme. Enterprise plans include 5 custom themes, making it easy to manage multiple brands or department-specific styles from one account.
How do I change the default language for iorad tutorial capture?
Go to Account Settings > Extension to set your preferred Capture language. This affects the auto-generated step descriptions during capture. You can also change the language per tutorial in the editor after recording.
Does iorad meet web accessibility standards?
Yes, iorad tutorials conform to WCAG 2.1 AA standards. The tutorial player includes keyboard navigation, screen reader support, and sufficient color contrast ratios. Contact Us for a VPAT or formal accessibility documentation.
Can I translate iorad tutorials into other languages?
Yes, iorad supports two translation methods. Both options work without re-recording the original tutorial: (1) Google Translate, included in all plans, enables learners to translate tutorial text into their preferred language on the fly without any additional setup.
(2) Translations, exclusive to the Enterprise plan, which automatically translates both the audio and text content of a tutorial into another language — ideal for teams who need a fully localized version.
Sharing iorad tutorials
What privacy settings are available for iorad tutorials?
iorad has four privacy levels: Public (indexed by search engines), Unlisted (accessible by link), Embed Only (only plays when embedded in allowed domains), and Invite Only (restricted to specific email addresses). Available options depend on your plan.
What export formats does iorad support to enable offline sharing?
iorad supports multiple export formats depending on your plan — PDF, Video, Word/Google Doc, and GIF with HTML, and SCORM being available on higher tiers. Contact us about SCORM and HTML export for Enterprise deployment.
Can I download and self-host iorad tutorials on my own server?
Yes — Enterprise plans include HTML export, which lets you download a fully self-contained tutorial package to host on your own server or deploy within a closed network without relying on iorad's infrastructure.
How do I share a tutorial with specific people only?
Set the tutorial\'s privacy to Invite Only, then using the Manage Access tab you can add specific email recipients for access. You can also share the link directly with the intended recipient. The recipient must have an iorad account to access restricted content. This prevents public or unauthorized access while keeping distribution simple — no additional platforms or credentials required. Learn How
Can I restrict an iorad tutorial to only display on my website or platform?
Yes. Set the tutorial privacy to Embed Only. This prevents learners from accessing the tutorial via a direct iorad link, while allowing it to play normally when embedded on your website, help center, or platform.
How do I embed an iorad tutorial in a website or app?
Click Share on any tutorial and copy the iframe embed code. Paste it into your website, LMS, or knowledge base. You can set the starting playback mode (Watch, Try, Scroll, Slide, Do, or Quiz) and control the player dimensions directly in the embed options.
Will my iorad tutorials appear in Google search results?
Only tutorials set to Public access are eligible to be indexed by Google and other search engines. Unlisted, Embed Only, and Invite Only tutorials are not indexed and will not appear in search results. In order to lock down tutorial privacy, you must be subscribed to a paid plan.
Does iorad support SCORM export?
Yes, SCORM export is available on the Enterprise plan. Export any tutorial as a SCORM-compliant package to upload directly to your LMS for tracking completion and scores.Contact us for Enterprise pricing.
Can I embed iorad tutorials in an LMS like Docebo, Cornerstone, or Workday?
Yes — any LMS that supports iframe embedding can display iorad tutorials using the embed code from the Share menu. For LMS platforms that don't support iframes natively, use SCORM export (Enterprise plan) to upload tutorials as a standard SCORM package.
Can I embed iorad tutorials in SharePoint, Microsoft Teams, Slack, or Notion?
Yes, in SharePoint and Notion, use the Embed option and paste the iorad iframe code. In Microsoft Teams and Slack, share a tutorial link directly in a channel or pin it as a tab. Full iframe functionality in SharePoint/Notion depends on your organization's content security settings.
Does iorad integrate with Zendesk, Intercom, or Salesforce?
Yes, iorad integrates with Zendesk, Intercom, Salesforce and other popular apps and platforms. Embed iorad tutorials directly in help desk articles, support chat flows, or CRM records to surface step-by-step guidance at the right moment in the customer journey. View all iorad integrations here
Still need answers? Just drop us a line.
Contact Us
© Copyright 2026 – iorad Inc. All rights reserved.
